General Terms and Conditions

1. Scope

The internet shop "www.metorlab.com" is operated by METORLAB GmbH, Neureiteregg 41; 8151 Hitzendorf; Austria, Commercial Register: FN587538 b, Managing Directors: David Zettl, Wolfgang Huttegger, Martin Klampfer (hereinafter, referred to as: "METORLAB"). As far as the business relationship between METORLAB and the customer is concerned, only below stated general terms and conditions apply in its valid version at the time the order is placed. Any differing terms from the part of the customer will not be recognized and are hereby expressly objected to.

2. Contract Conclusion

2.1 The product descriptions in the web shop of METORLAB are not binding offers of the seller, but serve the purpose of a binding offer by the customer.

2.2 An order can be placed at METORLAB as follows:

In any case, an order is only possible if the customer has identified himself prior by his e-mail address or some other form of personal information.

2.3 If minors want to place an order at METORLAB, the approval of their legal guardian is required.

2.4 By placing an order, the customer places a binding offer to conclude a sales contract. METORLAB will then send him/her a confirmation of receipt of the order via e-mail. This e-mail only serves as non-binding information to the customer. A contract between METORLAB and the customer only comes into existence, when:

3. Right of Withdrawal

3.1 Consumers have a statutory right of withdrawal as follows, whereby a consumer is any natural person who concludes a legal transaction for purposes which can predominantly be attributed neither to his commercial nor his self-employed professional activity.

3.2 Instruction for withdrawal:

You have the right to revoke this contract within fourteen days without giving reasons.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, telefax or e-mail).

The order termination is to be sent to:

By letter send by post:

METORLAB GmbH

Neureiteregg 41,

8151 Hitzendorf, Austria

By e-mail:

info@metorlab.io

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the revocation period.

3.3 Consequences of withdrawal:

If you revoke this agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we receive notice of your revocation of this agreement for all payments we have received from you, excepting delivery charges. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back.

You must return the goods to us immediately and in any case within fourteen days of the day on which you notify us of the withdrawal of this contract at the latest. This period shall be deemed to have been met if you dispatch the goods before the expiry of the period of fourteen days.

METORLAB does not bear the costs of returning the goods. You shall be also liable for any loss in value of the goods if such loss in value is due to handling of the goods which is not necessary for testing their condition, properties, and functionality.

4. Delivery

4.1 METORLAB will inform the customer via e-mail when the order is shipped. In exceptions (especially if the products are out of stock or if bulk goods are being ordered) there can be a difference of up to 60 business days between receipt of payment and delivery.

4.2 If the products selected by the customer are not available at the time the order is placed, METORLAB will inform the customer upon receipt of the order. If there is a possible delivery delay of more than four weeks, the customer will be informed about the delay and has the right to cancel his order.

5. Ownership of Goods

The products remain the property of METORLAB until they have been fully paid for. If third parties claim access to conditional property (for example via garnishment), the customer immediately has to notify METORLAB.

6. Prices and Shipping Costs

6.1 All prices are issued in Euros and contain the respectively applicable value-added tax determined by law. Depending on the order amount and the final destination, additional shipping costs may apply. The products will be shipped tax-free as far as all deliveries outside of the European Union are concerned. However, the customer is required to declare the goods in the country they are being shipped to and is responsible for any additional duties or fees.

7. Forms of Payment

7.1 We accept the following forms of payment:

Bank Transfer:

Bank Details: Bank Austria AG,

Account Name: METORLAB GmbH

IBAN: AT36 12000 10037311981

BIC: BKAUATWW

Bank Name and Location: Bank Austria AG, Graz.

Credit Card (VISA, American Express, and MASTERCARD):

Your data will be transferred encrypted in the SSL (Secure Socket Layer) standard. At present, SSL is the most popular and secure data transmission system on the internet.

Stripes Payment:

If the payment method Stripe is selected, the invoice amount is due immediately upon conclusion of the contract. The payment is processed via the payment service provider Stripe Payments Europe Ltd, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter: “Stripe”). Stripe reserves the right to perform a credit check and to reject this payment method in case of a negative credit check.

Please contact us by e-mail or by telephone if you have questions pertaining to payment methods for orders outside of Germany.

7.2 Delivery of the ordered goods only occurs after payment has been received by METORLAB (prepayment).

8. Defect Warranty, Guarantee

8.1 METORLAB is liable for defects in accordance with the respective legally applicable regulations.

8.2 Guarantee only exists with regard to the goods shipped by METORLAB if this has been expressly stated in the order confirmation of the respective product.

8.3 Starting with the delivery, the time bar for rights to claim damages for any defects amounts to 12 months for companies and to 24 months for consumers.

9. Liability

9.1 METORLAB is fully liable:

9.2 METORLAB is liable in accordance with the legal requirements if it violates key contractual obligations. Unless METORLAB acts grossly negligent or intentionally causes damages, liability is limited to typically occurring foreseeable damages. Key contractual obligations are obligations which determine the typical purpose of the contract, and whose completion only enables the proper execution of the contract and the contractual partner can rely on them being adhered to on a regular basis.

9.3 METORLAB is only liable for any other violations of obligations if the damage was caused intentionally or due to gross negligence by a legal representative or auxiliary person.

9.4 Unless something different is stated above, claims for damages against METORLAB resulting from violations of obligations are excluded.

10. Links to Our Website

Every hyperlink to the website www.metorlab.io requires prior written approval by METORLAB GmbH. If you have any questions, please send them via e-mail to info@metorlab.io

11. Applicable Law, Jurisdiction

11.1 The law of the Federal Republic of Austria applies, excluding the UN-Agreement with regard to the international purchase of goods.

11.2 If the order is placed by a business man, a legal representative of public law, or it is a public special asset, jurisdiction for all disputes resulting from contractual relationships between the customer and METORLAB is Graz, Austria.

12. Additional Redress Option (EU Only)

Information about the Online Dispute Resolution platform

If you as a buyer consider your rights have been breached, you can address your complaints to us via the email address info@metorlab.io in order to seek an out-of-court settlement. In this regard, if the purchase from us was concluded online through our website, we, in line with EU Regulation No. 524/2013, hereby inform you that you are entitled to seek the consumer dispute with us out-of-court, through the platform for the online dispute resolution accessible through the Internet address http://ec.europa.eu/consumers/odr/. Unless otherwise provided by the applicable law, our participation in an out-of-court consumer dispute resolution is on a voluntary basis